If you need to make a repair request simply call our repair handling team who are available 24 hours a day, 7 days a week 365 days a year.
For Sales: Call us on 0333 996 9888 and press 1
For Repairs Call us on 0333 996 9888 and press 2
For Customer Service: Call us on 0333 996 9888 and press 3
For Cancellations: Call us on 0333 996 9888 and press 4
OR simply fill your details in below form and we’ll call you back.
You may cancel your service plan by calling us or writing to us at Cwp, 85 Greengate, Manchester, England, M3 7NA. Cancelling a rolling service plan requires 30 days notice after the initial 14-day cooling off period (14 days from cover start date) or the annual anniversary of your service plan. In the first 14-days cooling off period, you can cancel any time and your cover plan will be cancelled immediately. There will be no cancellation charges, provided that a repair or service has not been completed in the plan year. The cancellation charge will be applied if a repair or service request is completed in cover year.
You can call the sales team at 0333 996 9888 and press option 1 to understand the cancellation process better. The cancellation process will also be outlined in detail on your terms and conditions booklet in policy documents.
If you wish to make a refund on any of our service plans – for instance, if the person named in the plan has passed away – call us on 0333 996 9888 and we will cancel the plan and refund any applicable money.
We will require a copy of the Grant of Probate (in England and Wales) or the Grant of Confirmation (in Scotland) to process your request and initiate a refund. In the interests of processing your request as quickly as possible, please send this documentation to:
Warranty People Limited
Cwp, 85 Greengate
You may receive a refund in the following circumstances:
- If you cancel your plan within the cancellation period outlined in your terms and conditions and have not made a repair request, your contract will be cancelled immediately and you will receive a refund of any money paid to us.
- If you cancel your plan at a time after the cancellation period but have not made a repair request, we will refund any money paid for the remaining period of your plan, calculated daily. If you pay for your service plan through monthly installments, your plan will be cancelled at the end of the monthly period during which you informed of your wish to cancel. You will continue to receive services from Warranty People until the date the plan is cancelled.
We will not able to process any refund or any money paid, if you cancel your plan after making a request on it, including if this repair request is made during the cancellation period.
How To Make A Repair Request
If you need to make a repair request simply call our team who are available 24 hours a day, 7 days a week, 365 days a year.
Call us on 0333 996 9888 and press option 2
You can also log-in to our online portal to make a repair request. For log-in you need your reference number, surname & access code. You can get all these details in your plan documents via email/post.