Home Emergency Cover
All of our policies include a high level of protection as standard so you can relax knowing that you are covered. Simply choose any home emergency cover with the level of excess that works for you.
All of our policies come with 14 days cooling-off period.
Choose your excess level
Boiler Breakdown
Boiler Breakdown
Annual Boiler Service
Central Heating System
External Plumbing & Drainage
Internal Plumbing & Drainage
Electrical Emergency
Home Security
Pest Control
Choose your excess level
Choose your excess level
Boiler Breakdown
Annual Boiler Service
Central Heating System
External Plumbing & Drainage
Internal Plumbing & Drainage
Electrical Emergency
Home Security
Pest Control
Boiler Breakdown
Annual Boiler Service
Central Heating System
External Plumbing & Drainage
Internal Plumbing & Drainage
Electrical Emergency
Home Security
Pest Control
Boiler Breakdown
Annual Boiler Service
Central Heating System
External Plumbing & Drainage
Internal Plumbing & Drainage
Electrical Emergency
Home Security
Pest Control
Boiler Breakdown
Annual Boiler Service
Central Heating System
External Plumbing & Drainage
Internal Plumbing & Drainage
Electrical Emergency
Home Security
Pest Control
Boiler Breakdown
Annual Boiler Service
Central Heating System
External Plumbing & Drainage
Internal Plumbing & Drainage
Electrical Emergency
Home Security
Pest Control
Do you have any questions? Speak to our team on 0333 996 9888
All of our policies come with an Annual Boiler Service (except basic), Unlimited Call Outs and Claims, 24 Hours Emergency Helpline, Parts & Labour, & Nationwide Coverage (excluding northern Ireland). We always use new parts for repairs. You don’t need to pay any excess for boiler service. Gas safety check & carbon monoxide test are part of Annual boiler service and are carried out at the same time as the boiler service. Promo codes and Discounted prices are valid for new customers only.
Our Policies Come With
Parts & Labour
Parts and labour included up to £1,000 per claim
Unlimited Call Outs
Our boiler policies comes with unlimited call outs & claims
24 Hours Helpline
Emergency helpline is always open. 24 Hours a day 7 days a week
Nationwide Coverage
You will get coverage across England, Scotland, & Wales.
Frequently Asked Questions (FAQs)
What is the difference between Boiler Care and Heating Care?
Boiler Care Policy covers you for Boiler Breakdown and an Annual Boiler Service, Carbon Monoxide Test & Gas Safety Check.
Heating Care Policy includes everything the Boiler Bronze Policy offers PLUS Central Heating Cover.
What is the difference between Heating Care and Home Care?
Our Heating Care Policy includes Boiler Breakdown, Annual Boiler Service, Central Heating, Carbon Monoxide Test & Gas Safety Check.
Our Home Care Policy offers you everything included in our Heating Care Policy PLUS cover for Internal and External Plumbing & Drainage, Electrical Emergency, Pest Control and Home Security.
Do you cover all makes and models of boilers?
We cover all popular makes and models of domestic boiler as long as they are wall mounted and natural gas powered. We do not cover Electric boilers, Solid Fuels boiler, Bio Mass boilers, LPG boilers, Oil Boilers, Immersion Heaters, Back Boiler, Floor Standing Boilers, Hot Water Tanks, Warm Air Units, Water Heaters, Rayburn and Aga Boilers.
We can cover, fix, service & repair all major brands. Some of the popular brands we cover are Worcester Bosch, Vaillant, Viessmann, Ideal, Baxi, Glow-worm, Potterton, Alpha, Intergas, Vokèra and many more. For gas boilers, we do not cover the following models:
- Ideal Mexico
- Potterton Powermax
- Baxi Bermuda
- Ideal Keston
- Thermal Store systems
- Boilers that contain storage vessels
- Warm air units
- Keston boilers manufactured before July 2019
- ATAG
- Dual-purpose boilers such as AGA & Rayburn
- Combined heat and power systems
My boiler and central heating is very old, will you still cover it?
The age of the boiler will not prevent us from offering cover, but we may need to flex the minimum excess or policy price to reflect the likelihood of a breakdown occurring. There will be a minimum excess of £75 for boilers aged 11 or more. However, feel free to speak with our sales representative on 0333 996 9888 and we will try to answer all your questions.
Is there any cooling off period?
Every boiler cover purchased is subject to a 14-day cooling off period, which begins when you receive the details of your agreement. You may cancel your agreement without penalty and we’ll refund any premiums you’ve paid. Any claims made in the first 14 days are not covered by your agreement but can be handled as pay on use. Please contact us for details.
What will be the renewal price after the first year?
We can not discuss the renewal price at this stage. However, you will be notified about your renewal price in advance so that you can make an informed decision.
What is excess and how does it works?
The excess you pay is the amount per claim so no matter how many times an engineer visits for the same problem – you’ll only pay one excess! If your boiler is over 11 years old, a minimum excess of £75 will be applied.
You will not pay excess for a boiler service and Gas Safety Certificate, if this is included in your policy. Please note we carry out the Boiler Service, Gas safety check, carbon monoxide test and a gas safety check at the same time. They can't be done separately under your policy.
Do you provide boiler policy for landlords?
We also specialise in landlord boiler policies with or without home emergency. Please take a look at our landlord boiler policies.
Is there any discount available on boiler policy?
We constantly scour the market to ensure we offer you the best possible prices we can. We run different promotions from time to time, which may not be available on the website. Call a member of our team today on 0333 996 9888 to check if they can offer you some discount or better pricing.
Can I speak with someone if I have some questions about boiler policy?
Read what our customers say about our service...
We can cover, fix, service & repair all major brands, some of the popular brands we cover are…
What’s Covered
-
Boiler Breakdown Cover
Repairs or assistance in an emergency following the breakdown of your boiler which results in a major loss of heating and/or hot water.
24 Hours Emergency Helpline
Emergency helpline is open 24 Hours throughout the year. -
Nationwide Coverage
Your policy comes with nationwide coverage across England, Scotland & Wales.
Parts & Labour
Parts and labour included up to £1,000 each claim. -
Unlimited Claims & Call Outs
Your policy comes with unlimited claims & call outs.
What’s Not Covered
What’s Covered
-
Boiler Breakdown Cover
Repairs or assistance in an emergency following the breakdown of your boiler which results in a major loss of heating and/or hot water.
Annual Boiler Service
Boiler service is included as standard with every boiler policy (except basic) for checking its running smoothly and efficiently. -
Parts & Labour
Parts and labour included up to £1,000 each claim.
Unlimited Claims & Call Outs
Your policy comes with unlimited claims & call outs. -
24 Hours Emergency Helpline
Emergency helpline is open 24 Hours throughout the year.
Nationwide Coverage
Your policy comes with nationwide coverage across England, Scotland & Wales.
What’s Not Covered
What’s Covered
-
Boiler Breakdown
Repairs or assistance in an emergency following the breakdown of your boiler which results in a major loss of heating and/or hot water.
Annual Boiler Service
Boiler service is included as standard with every boiler policy (except basic) for checking it's running smoothly and efficiently. -
Central Heating System
Repairs or assistance in an emergency following the breakdown of your central heating system resulting in an uncontrollable leak or a major loss of heating and/or hot water in your home.
Parts & Labour
Parts and labour included up to £1,000 each claim. -
Unlimited Claims & Call Outs
Your policy comes with unlimited claims & call outs.
24 Hours Emergency Helpline
Emergency helpline is open 24 Hours throughout the year. -
Nationwide Coverage
Your policy comes with nationwide coverage across England, Scotland & Wales.
What’s Not Covered
What’s Covered
-
Boiler Breakdown
Repairs or assistance in an emergency following the breakdown of your boiler which results in a major loss of heating and/or hot water.
Annual Boiler Service
Boiler service is included as standard with every boiler policy (except basic) for checking it's running smoothly and efficiently. -
Central Heating System
Repairs or assistance in an emergency following the breakdown of your central heating system resulting in an uncontrollable leak or a major loss of heating and/or hot water in your home.
Internal Plumbing & Drainage
Repairs or assistance in an emergency following damage to or failure of your internal plumbing or drainage systems resulting in a major loss of plumbing and drainage facilities in your home. -
Electrical Emergency
Repairs or assistance in an emergency relating to your permanent 240 volt electrical supply system and wiring, which has caused a major loss of electrical facilities in your home
External Plumbing & Drainage
Repairs or assistance in an emergency following damage to or failure of your external plumbing or drainage systems resulting in a major loss of plumbing and drainage facilities in your home. -
Pest Control
In an emergency, a pest infestation will be removed from your home, over multiple visits if required for Wasps’ or hornets’ nests, Mice or rat infestation.
Home Security
Repairs or assistance if your home is unsafe or not secure following damage to or failure of an external lock, door or window, or where you are unable to gain access to your home. -
Unlimited Claims & Call Outs
Your policy comes with unlimited claims & call outs.
24 Hours Emergency Helpline
Emergency helpline is open 24 Hours throughout the year. -
Nationwide Coverage
Your policy comes with nationwide coverage across England, Scotland & Wales.
Parts & Labour
Parts and labour included up to £1,000 each claim.